Our Promise

If you have not done so already, be sure to read About Us!

PRICE PROMISE

If you find the same product cheaper within thirty days of purchase we will match the price and refund the difference. This promise is based on you providing evidence in the form of a legitimate advert or catalogue promotion, which clearly shows the same branded product at a cheaper price and is readily available (can be supplied same day) with no hidden charges.

QUALITY AND RETURNS PROMISE

We source our products from reputable branded suppliers from around the World and we check every item for quality and value before it is included on our website. If for any reason you are not completely satisfied with your purchase, you can return it to us for a complete refund within 30 days of purchase, simply send it back in its original condition and packaging. All our products are guaranteed for 12 months; so long as they have been used for the purpose they have been meant for, please contact our customer support team for technical advice or any queries you may have in relation to any product.

SERVICE PROMISE, 24-7 RELIABILITY

We aim to provide you the best possible service, which includes 24-7 people available to respond with deliveries around the clock for Mechanical parts or Engineered manufactured items. This level of service is usually charged at a premium rate but if you have an emergency breakdown and need to get your machinery back up and running. It is a service you can rely on and may help save downtime and lost production. Standard next day and 2-3 days deliveries are available at

If we’ve not got it, perhaps we can make it. Our dedicated in- house 24-7 engineering manufacturing section can either manufacture product from scratch or modify existing items from stock i.e. bore and keyway etc. If you’re stuck, we will do our utmost to help, we have knowledgeable engineers who can usually offer good advice and sometimes come up with ideas / solutions to what might seem an impossible task.

Arrow Engineering Components Limited recognises that the disciplines of quality, health and safety and environmental management are an integral part of its management function. The company views these as a primary responsibility and to be the key to good business in adopting appropriate Quality standards. The Company Quality policy calls for continuous improvement in its Quality management activities and business will be conducted according to the following principles;

We will:-

• Comply with all applicable statutory laws and statutory regulations.
• Follow a concept of continuous improvement and make best use of its management resources in all Quality matters.
• Communicate its Quality objectives and its performance against these objectives throughout the company and to interested parties.
• Take due care to ensure that activities are safe for employees
• Work closely with our customers and suppliers to establish the highest Quality standards.
• Adopt a forward-looking view on future business decisions which may have Quality impacts.
• Train our staff in the needs and responsibilities of Quality management.

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